Auto-assign Conversations that Received a Broadcast Message
Automatically assigns conversations that received a broadcast message to a specific user in your inbox.
Broadcasts - Auto Assign to Agent
Designate a user (or AvoAI agent) to be assigned to all conversations associated with a broadcast. This is optional and defaults to no changes. Specify an assignee, and all conversations touched by this broadcast will get assigned to the user (or bot)
Conversations with contacts that end up being excluded from the broadcast (either due to being opted out, removed from the broadcast before it sends, or due to the contact not receiving the broadcast before it gets cancelled, etc) will not be reassigned. When an AvoBot gets assigned to a conversation, it will automatically respond to the contact when they reply to your broadcast.
Additionally, the broadcast list now shows the auto-assignee of the broadcast (if applicable). Currently you can only designate one assignee per broadcast, but it can be any user in the inbox (not just the user who created or published the broadcast)
Assignment occurs when the message is attempted — so assignment will happen over time as the broadcast sends sequentially, and will never happen if we don’t attempt to send the message for any reason.
