Double Opt-in
Achieve stricter level of compliance with federal TCPA law.
If your organization would like to achieve a stricter level of compliance with federal TCPA law, you can have your contacts affirm consent to receiving messages from you through a double opt-in process. With double opt-in, your first outbound message to a contact requests that they respond with a specific keyword to consent to receive messages from you. Once you receive a response with that keyword, the contact is automatically opted-in to receiving communication from your phone number.
After this initial consent, this contact will not be prompted to opt-in going forward. If an agent attempts to send a message to a contact who has not opted-in, the message will fail to send.
How to set up Double Opt-In
- Reach out to Avochato Customer Support to request this is turned on. The double-opt in language can be customized.
- Create special double opt-in keywords, e.g. "yes". This will only trigger the opt-in the very first time it gets used by a contact that is not double opted-in.
Until a contact has double opted-in, the only outbound auto response Avochato sends is the custom prompt to explain the double opt-in keyword to use (Hi its [company name], to confirm you want to receive texts, reply “YES”). Until a contact has gone through this flow, they are not considered double-opted-in.
Clarifications? Know more about double opt-in by chatting with us at 415-214-8977!