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avochato Docs
Docs
  • Go to App
  • Compliance

    • A2P: Verify Your Business
      • Register for A2P
      • A Complete Guide to A2P 10DLC
      • Vetting Score FAQs
      • Use Case Actions
      • Use Case Changes
    • Policies & Best Practices
      • Avochato Messaging Policies
      • Compliance Requirements
      • Is Avochato HIPAA Compliant?
      • TCPA and CTIA Compliance
      • Best Practices for Texting
      • Carrier Filtering
      • Double Opt-in
      • Forbidden SMS and MMS Categories in US and Canada
  • Using Avochato

    • Team Management
      • Adding Team Members and Managers
      • Do all users share a login and password?
      • Office Hours Based On Agent Availability
      • Skill Routing via Tags
    • Inbox Management
      • Inbox Management
      • Auto-Assignment
      • Filters & Sort
      • Auto-Close Conversations
      • Unaddressed Conversations
      • Office Hours
      • Embedding Custom Variables
      • Configure Notifications
      • Avochato Mobile App
    • Contacts
      • How to Add Contacts?
      • Why are my Contacts not Uploading?
      • Contact Actions
      • Search Contacts
      • Export Contacts from Avochato
      • Custom Fields
      • Tags
      • Pre-Assigning Users to Contacts
    • Broadcasting
      • Learn More About Broadcasts
      • Understanding Broadcasts
      • Creating Broadcasts
      • Draft A Broadcast Message
      • Select A Broadcast Audience
      • Review A Broadcast
    • Automation
      • How to Use Surveys
      • Campaigns
      • Templates
      • How to use Keyword Auto-Responses
      • Send Image in Auto-Responses
      • Overview of Automated Responses
      • Auto-responses
      • Rekindling
      • AvoLinks (Avochato Link Manager)
    • Calls
      • Phone Calls
      • Voicemail
      • Call Forwarding
      • Improve Call Quality
      • Can my number only receive texts, not calls?
    • Chat Widget
      • What is AvoChat?
      • Website Widget
      • Website Widget - Advanced Settings
      • Live Chat Dashboard and Reporting
    • Analytics
      • Logs
      • Error Codes
      • Collecting Ticket Dispositions: Post-Conversation Surveys
      • Email Transcript
  • Administrative

    • Organization Management
      • Manage Organization
      • Adding a New Account and Inbox
      • Seats and Users
      • Bulk Actions
    • Phone Numbers
      • Types of Phone Numbers
      • Hosting vs Porting Phone Numbers
      • Toll Free Number Verification
      • Short Codes
      • Can I use international numbers in Avochato?
      • Messaging Service
    • Billing
      • Billing Portal
      • Account Balance and Segments
      • Adding More Segments & Billing Management
  • API & Integrations

    • Integrations
      • API and Webhooks
      • Does Avochato Integrate with other Software?
      • Zapier Integration
      • Slack Integration
      • Hubspot Integration
      • Google Sheet Integration
      • Shopify Integration
      • WhatsApp Integration
      • ChatGPT Integration
      • Lasso Integration
  • Avochato for Salesforce

    • Introduction and Overview
      • Hello to Avochato for Salesforce
      • Avochato for Salesforce - Overview
      • Avochato for Salesforce - Quickstart Guide
    • Getting Started & Onboarding
      • Avochato for Salesforce - Installation & Onboarding
      • Avochato for Salesforce - Avochato Setup Tab
      • Importing Salesforce Contacts in Avochato
      • Avochato for Marketing Cloud - Quickstart Guide
    • Data Sync
      • Setup Avochato Data Sync and Avochato API Credentials for Salesforce
      • Avochato for Salesforce - Data Syncing & Custom Object Support
      • Avochato for Salesforce – Field Syncing
      • Text-to-Case: Avochato’s Service Cloud Integration
      • Creating Case Dispositions in Salesforce
      • Syncing Pre-Chat Data to Salesforce Cases
      • Connect Multiple Inboxes to the Salesforce Data Sync
    • Automation & Pro Code Options
      • Avochato API Callouts via Apex Code
      • Contact Data Sync to Avochato via Process Builder
      • Salesforce to Avochato Contact Sync using Flow builder
    • Power Features
      • List View Broadcasting
      • Avo4SF MCO - Messages Custom Object Package
      • Avochato Broadcasts from Salesforce Campaigns
    • Tips & Tricks
      • Hiding the Avo4SF component for non-Avochato Users
      • Setup List View Broadcasting from Any Salesforce Object
    • FAQs & Troubleshooting
      • Avochato for Salesforce - Main FAQs
      • Login issues on the AppExchange
      • Purchasing additional Avochato for Salesforce seats
      • Salesforce Data Synchronization
      • Avochato API Credentials Data Table
      • Grant Login Access to Avochato for Salesforce
  • More

    • Go to App
All Categories
Compliance

Compliance

A2P: Verify Your Business

Register for A2P

Self-Serve Registration Process for A2P 10DLC

A Complete Guide to A2P 10DLC

Improve Deliverability of Your Messages with A2P 10DLC

Vetting Score FAQs

Need-to-Knows of a Vetting Score

Use Case Actions

Actions between Use Cases and Inboxes

Use Case Changes

Industry wide changes regarding A2P 10DLC Use Case applications and FAQs

Policies & Best Practices

Avochato Messaging Policies

Policies regarding consent requirements, double opt-in, opt-outs and contents we do not allow.

Compliance Requirements

Updated Compliance automations regarding Sender ID and opt-out.

Is Avochato HIPAA Compliant?

Yes! Click here to learn more about HIPAA and PHI.

TCPA and CTIA Compliance

A quick primer on the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA)

Best Practices for Texting

Start scaling your business with Avochato with these tips.

Carrier Filtering

Information about carrier filtering and best practices to avoid it.

Double Opt-in

Achieve stricter level of compliance with federal TCPA law.

Forbidden SMS and MMS Categories in US and Canada

List of messaging categories that we do not allow on the platform.

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