Configure Notifications – Avochato Help Center

Notification settings can be configured by clicking your profile icon in the top-right corner of your Avochato inbox, then select “Edit Profile”. Notifications are configured per user, not per account.

However, note that certain settings within the account under “Settings” > “Convo Management” may impact behavior for notifications:

Private Conversations: if this setting is enabled, notifications will be isolated to conversations that are assigned to a specific user.

Managers See All Conversations: if this setting is enabled, managers will receive inbox notifications for all active conversations.

Inbox Notifications

Avochato has secure user-specific notifications that persist in the inbox. Notifications are unique to your user. They allow you to keep track of things you might have missed across all inboxes you belong to, including:

Missed Calls

Ticket Assignment

Failed broadcasts

AvoAI Agent Needed

Product Announcements

Missed calls and AvoAI agent escalation notifications are only sent to users that are part of the account’s auto assignment roster and are currently marked as “available”.

AvoAI Agent Needed notifications are only sent if AvoAI agent assist is enabled and the AI detects that additional help is being requested by the end user.

Ticket assignment will send a notification to the user that becomes the new assignee of a conversation. Mass assignment done via broadcasts or via wide-mode bulk actions will not send ticket assignment notifications at this moment.

Note that if you are a user in multiple inboxes, you will receive notifications across all inboxes you are a part of, and the notification will link you to the correct inbox.

Select a notification to jump to the associated conversation and it marks the notification as read.

💡

User notifications are not the same as unaddressed conversations. The global unaddressed conversation count for each inbox will still appear in the far-left inbox column.

Browser Notifications

Browser notifications to be received from Chrome, Safari, Firefox, and other browsers can be turned on under “Edit Profile” as well, and the following options are available in Avochato:

Notify me of inbound activity owned by anyone on my team

Play a sound when receiving new messages in the web dashboard

Check the boxes on your desired notifications and hit “Save” in the top right corner.

Note: in order to receive browser notifications, you need to have a browser tab scoped to your Avochato inbox(es). If you have multiple Avochato inboxes, you will not receive browser notifications for all inboxes unless you have a tab open for each inbox.

If you are having issues with browser notifications, it’s possible your operating system or browser is not configured to accept notifications for both banner alerts and sounds. Make sure that your operating system and browser are configured to accept both sounds and banner alerts:

Operating System Configurations:

MacOS:

Under System Settings in your Mac device, search for “Notifications” or “Notification Center.” Depending on the version of MacOS you are running, you may see a slightly different view and set of options. Below is Ventura 13.0.1. Make sure to enable the desired options so that your system will allow notifications from browsers (more details on browser configuration below).

Windows:

Under Settings in your Windows device, search for “Notifications.” In Windows 11, Select Start > Settings > System > Notifications. Make sure notifications are enabled.

Additional documentation

Browser Configurations:

Chrome:

Under Chrome Settings, search for “Notifications.” Depending on the version and operating system, this setting might be located under Site Settings > Permissions > Notifications. Select www.avochato.com, and make sure your desired settings are set to “Allow” – the two main ones for Avochato notifications to come through are Notifications and Sounds:

Note: if you are still having issues with Chrome browser notifications on Windows operating systems, you may need to enable Chrome native notifications. Refer to this documentation.

Safari

Under Safari settings, search for “Notifications.” Depending on your operating system and version of Safari, you may find these settings under the Websites tab, then scroll to Notifications. Make sure www.avochato.com is set to “Allow” if you wish to receive browser notifications.

Firefox

Under Firefox Preferences, search for “Notifications.” Depending on the browser version and operating system, you can find this under Privacy and Security > Permissions > Notifications > Settings. Make sure www.avochato.com is listed as Status Allow.

You might also see a notification appear the first time you access www.avochato.com:

Microsoft Edge:

Under Microsoft Edge Settings, navigate to Cookies and site permissions > Notifications. Make sure Avochato is set to Allow.

For additional browser configuration instructions, refer to online documentation about enabling browser notifications.

Mobile App Push Notifications

Send a push notification whenever a new conversation begins

Send a push notification whenever inbound activity starts a new conversation

Send a push notification for any inbound activity owned by anyone on my team (owner and manager only)

You have the ability to disable mobile app notifications outside office hours or when your status is set to “Unavailable”, “Away” or “Be Right Back”. Note, statuses are available when you have the Auto-Assignment roster turned on.

Additionally, notifications can also be configured through your browser and mobile device directly. These vary depending on the web browser and mobile device provider.

Email Notifications

You can receive email notifications for the following events:

Receiving inbound text messages

Receiving inbound phone calls

Receiving a new voicemail

Receiving a website widget submission

Assigned to a ticket