Login issues on the AppExchange
See some helpful steps to properly log into the Salesforce AppExchange
When trying to log into the AppExchange, you may experience difficulties in navigating to your package installations and subscriptions page.
Here are a few options you can try to properly log into the AppExchange and see your Avochato subscription.
Confirm Salesforce Production Credentials Login
The AppExchange uses a “trailhead.me” profile to sign into the AppExchange. You may have a few different trailhead.me profiles, and only one of them can be connected to your Salesforce Production credentials.
In order to confirm you are logged into Salesforce via the production credentials, click the Log In button on the upper right side of the AppExchange landing page. If you’ve signed in before, use the “Login with Salesforce” option:
…or it may prompt you with a few different options on how to sign into the AppExchange, like using SSO from Google or LinkedIn. Choose the “Salesforce” button login option, and there you can enter in your Salesforce production Username and Password:
Those credentials will link the AppExchange login to your actual Salesforce production org, and allow you to purchase and adjust AppExchange packages for your Production environment.
Web Browser Options
The state of your current browser (and its cache) may not be allowing you to log into the AppExchange site properly.
If you are using Google Chrome, you can try the following options:
- Clear the Cache on your Chrome browser, and then reattempt to log into the AppExchange. Clearing the cache will effectively log you out of everything in Chrome, but gives you a "clean slate" when accessing the AppExchange. Then use this link (https://appexchange.salesforce.com/appxmyaccount) to try and login with your Salesforce Production credentials. Do not use the other SSO options like LinkedIn, Google etc, as they may connect to a personal Trailhead.me account, and not your Salesforce Production account.
- Try using this link which jumps you to your AppExchange subscriptions in the Firefox browser and attempt to log into the AppExchange from there.