The results of post-chat surveys can now be viewed in the Analytics tab under “Disposition”.
Post-Chat Survey results can be downloaded in .csv format.
Broadcasts
A “Default Broadcast Channel” can now be specified within Conversation Management. This new option specifies whether or not to prioritize the WhatsApp channel over SMS when broadcasting to a Contact that does not have an open conversation. For Contacts with non-closed conversations, we’ll send the broadcast message via the most recently created conversation’s channel.
Broadcast names now appear on their corresponding Broadcast Summary page.
Broadcast names also appear next to the timestamp of each message in the conversation (via broadcast “My Awesome Broadcast”).
Campaigns
Campaign step intervals can now be set to “seconds” for even more granular messaging in-between steps.
Contacts
A Contact Owner column has been added to the Contacts list, which displays the email of the user assigned to a contact, or unassigned when there is no owner.
Clicking the value will filter the list.
You can now update the owner using a “owner” column in a CSV or “owner” field name in the API and pass the ID or Email of the new owner.
Updating the Contact Owner will reassign all open conversations to the new user.
The sample Contact Import CSV file has been updated to reflect this new column.
Updated some grammar/pluralization in the Contact Uploads list
Fixed a bug where our proprietary phone number country code assumption algorithm would return the wrong phone number for certain multi-digit international country codes.
Bug Fixes: Inbox
Fixed a visual issue where timestamps for outbounds would fade in more than once.
Fixed an issue where clicking the Avo Number link at the top of our header would cause iPad minis to crash.
