Managing Tickets and Contacts
How to Add Contacts?
A guide on uploading contacts and bulk import to Avochato.
Why are my Contacts not Uploading?
Common issues encountered when uploading contacts.
Contact Actions
Features such as block, remove, mute and opt-out for managing your contact list.
Error Codes
Error codes such as 30003, 30004, 30005, 30006, 30007, 30008 and 21408.
Filters & Sort
Sort and filter your inbox by a number of variables.
Tags
How to set-up, assign, search, clean-up, and customize tags.
Office Hours Based On Agent Availability
Set-up schedules depending on your business hours or agent availability.
Search Contacts
Search your contacts by tags, field values, broadcast audience and more.
Collecting Ticket Dispositions: Post-Conversation Surveys
Collect information about the topic or disposition after a conversation through a post conversation survey.
Unaddressed Conversations
Keep track of tickets that need your attention.
Inbox Management
Helpful information on managing your Avochato inbox and useful features about compact feed, lifetime conversations and auto-close conversations.
Export Contacts from Avochato
A guide on how to export contacts from Avochato.
Logs
Utilize logs tab for a full record of inbound and outbound messages from an inbox.
Messaging Service
What is a messaging service and how does it benefit high volume sending speed and deliverability.
Auto-Close Conversations
Keep your team focused on active conversations and keep your team organized.
Pre-Assigning Users to Contacts
Automatically assign a team member to a lead or contact.
Custom Fields
Create, upload and search custom field variables to give more information on your contact list.