If your organization would like to achieve a stricter level of compliance with federal TCPA law, you can have your contacts affirm consent to receiving messages from you through a double opt-in process. With double opt-in, your first outbound message to a contact requests that they respond with a specific keyword to consent to receive messages from you. Once you receive a response with that keyword, the contact is automatically opted-in to receiving communication from your phone number.
After this initial consent, this contact will not be prompted to opt-in going forward. If an agent attempts to send a message to a contact who has not opted-in, the message will fail to send.
Clarifications? Know more about double opt-in by chatting with us at 415-214-8977!